April Lunch Recap: Tourism Communications and Reaching New Audiences

CCG members were treated to a lively luncheon talk in April with Pat Wheeler, Director of Marketing, Cultural Tourism DC; Barbara Bahny David, Director of Public Relations, InterContinental Hotel Group and Danielle Piacente, Publicist, & Manager for the National Cherry Blossom Festival who’s with Linda Roth Associates.

All three speakers focused on one of their newer challenges: tourism marketing and communications that no longer focuses just on reaching the out-of-towners. Each shared tips and hints about how they're really rooted in letting locals know what's going on. One reason for the change in focus? All of us locals play host to out-of-town family and friends who want to know "what are you taking me to see and do in D.C. when I visit?"

Pat kicked off by sharing the host of opportunities to experience the history and culture of D.C. and the tactics they employed including visible signs posted throughout the city highlighting the DC Heritage Trails. She also talked about what sort of events the local community turns out for, such as the Passport DC program. A wonderful partnership with Ben’s Chili Bowl owners resulted in Cultural Tourism DC being gifted with space for a visitor center. (You never know how a partnership can benefit you!)

Barbara built on this discussion of partnerships by explaining their anniversary celebration strategy. To demonstrate the reach of the Willard as an icon of D.C. she worked with organizations such as the Shakespeare Theatre Company, the National Building Museum and the American Institute of Architects to host off-site events but all focused on the Willard, including a costume gallery, building renovation talks and artistic photo gallery of the Willard. These events-around-town successfully demonstrated the status and role of the hotel within the D.C. society. Barbara also spoke about keeping this sense of community strong with programming designed to be inviting to all ages from holiday festivities involving local choirs performing free concerts to wine tastings with local bands. She advised leveraging the myriad of talented people in D.C. who could bring something special to your event.

Barbara also addressed using social media (Facebook and Twitter) to reach those in town and out-of-town and advised that communicators pay attention to ensuring a company's brand goes across all channels. For example, on Twitter, each tweet from the Willard imparts the personality of an ageless, worldly, sophisticated grand dame, a hip aunt sharing advice with her circle of friends.

Danielle rounded out the presentations by first sharing interesting statistics about the percentage of people visiting the Festival are actually within the D.C. Region. (Hmmm, I must run into the other 45% who are out-of-towners on the Metro then!) She talked about their efforts to highlight a host of activities under the Cherry Blossom Festival umbrella that appealed to those interested in the history, rich culture of the event but also to all ages from families to the young hipster crowd. Connecting to the community that calls D.C. home, she mentioned tree plantings (hyperlocal!) and the local restaurants embracing of cherry-infused and inspired cuisine -- ingraining the Spring time celebration into D.C. culture.

You can follow our April speakers/organizations on Twitter at @dcculture,
@willardhotel and @CherryBlossFest.

Thanks to our speakers and Elephant & Castle!

And make sure you check out the blog post from member Susan Rink that talks about this lunch!

Ex-spec-tations...

One of our members posted an interesting question to our LinkedIn group recently. His company was asked to provide spec work on an RFP for some web design work. He wanted feedback from others in the industry as to whether this was "standard operating procedure" or not.

My resounding answer: NO!

Truth is, I'm wary anytime someone asks for spec work. You want to know what I can do? I'm happy to share examples of media coverage or past PR campaigns I've run. If I was a web designer, I'd be happy to provide examples of sites we've designed or re-designed. But I'm not going to give away my ideas for free. If I do, you can take them and pay someone else to execute. My value isn't just in my execution, but also in the ideas I generate. Why would I give away that sort of intellectual property for free?

Am I wrong in finding this to be a ludicrous request? And do many solo practitioners find themselves being asked for this?

Using the "Competition" to Your Advantage

So the Washington Business Journal recently started sending out a "Morning Call" email each morning. What's so clever about it that I feel the need to write about it?

Unlike their afternoon email, the WBJ Morning Call doesn't just include WBJ stories. They'll link to big stories from the Washington Post, The Gazette, and other local media. And I find that incredibly smart.

Sure, they're sending some of their readers to these other outlets. But they're also becoming a RESOURCE to their readers. It's what reporters always want us PR folks to be -- a resource that isn't just about touting our own products. So it's nice to see this particular media outlet play by the same rules.

Kudos to the WBJ on some smart marketing!

(Geez, I must be in a good mood at this start to a new year. Two posts this week praising what others are doing.)

Kudos to Clever Tchotchkes... this year, from Fixation Marketing

Let's face it. Any of us who serve clients -- or attend trade shows -- find ourselves facing a huge dilemma on a regular basis: What do I use as as an end-of-year gift, a customer appreciation present, or a trade show giveaway? There are the obvious answers, ones I admit I've used in the past -- the branded pen, the branded memory stick... I remember when branded stress balls were all the rage.

One company I worked for gave away canvas bags at trade shows -- and people loved them! You saw people walking around the rest of the trade show floor stuffing other companies' giveaways inside, which meant great advertising for us, the "little guys" compared to many other vendors. And people would search out our booth every year, asking if we had the bags because they liked them and used them so much.

All that said, this year at the holidays, I received what I think is one of the best end-of-year (beginning of the year?) gifts yet: greeting cards.

Fixation Marketing in Bethesda, Maryland, created a box of greeting cards for unusual holidays -- Groundhog Day, Arbor Day, Daylight Savings, Flag Day... They're cleverly designed. They have cute sayings inside. And I'll definitely use them... and remember Fixation for sending them. (I've included the front of the card for Tax Day -- yes, Tax Day -- to the left. Inside it says, "Set Your Money Free.")

So kudos to Fixation for getting creative and providing me with a giveaway that is: unique, useful, and will earn them attention not just with me, but also with those to whom I send the cards.

So now I want to hear from you. What is the best (or worst) tchotchke that you've received or given away, and why did you like it (or not like it) so much?

NON-CCG EVENT: socStardom 4 with Jason Alba

Don't miss this opportunity to hear social media superstar Jason Alba talk about how to use social media to grow your business!

Jason will talk about how he's used social media to grow his business, and share examples of success stories with Twitter, LinkedIn, Facebook, blogging, Yahoo Groups, etc.

DATE: Tuesday, September 22
TIME: 6:30 - 8:30 p.m.
LOCATION: Johns Hopkins University Montgomery County Campus, 9605 Medical Center Drive, Rockville, MD 20850

Read more about why you don't want to miss this opportunity to chat with Social Media Superstar Jason Alba

(Psst... if you don't know who Jason is, here's the quick version: Jason is the creator of JibberJobber -- an online tool that can be used to manage job searches... and your entire career. He is also the author of I'm on Facebook -- Now What?? and I'm on Linked In -- Now What??)

Let us know if you're planning on attending. (We want to make sure we have enough food!)

NON-CCG EVENT: GrowSmartBiz Conference

So there's this guy, Shashi Bellamkonda. If you don't know him, you should. He's the Social Media Swami at Network Solutions and he's amazing... he knows a ton of people, he's super knowledgeable, and he's all about sharing that knowledge.

His latest undertaking: the GrowSmartBiz Conference.

The keynote speaker? He's snagged Chris Anderson, editor-in-chief of Wired magazine and author of two New York Times bestsellers. (Shashi also calls him "the most insightful and articulate voices at the center of the new economy.")

So for all our small business owners and entrepreneurs... think about attending the GrowSmartBiz conference to learn how to overcome challenges that all small businesses face.

-- Robin